FAQs

Q: What is the 'trusted local suppliers' service?

A: Trusted Local Suppliers is a FREE service which provides no obligation quotes from vetted suppliers within 48hrs. Our aim is to give you the customer, peace of mind and to take the worry out of finding a trade professional for your home improvement project, further to this our dedicated customer care team is on-hand to help you through the process and make sure your home improvements project runs smoothly.

Q: Why use our service?

A: Our free, no obligation service will put you in touch with professional home improvement companies in your area that will provide their best price to you for your requirements because they know that they will be competing against other professional installers who also want your business. This allows you to make an informed decision based on similar competitive quotations from experienced installers. A member of the Trusted Local Suppliers customer care team will be assigned to you the customer, making sure that your home improvement project runs smoothly.

Q: Why not pick a contractor from the phone book?

A: This approach can be very time consuming and fruitless if none of the contractors are available, and may even result in you using a 'rogue' contractor with all the associated issues. With 'trusted local suppliers' you know that each trade professional who contacts you has been vetted, and is available and qualified to do your job.

Q: How are the suppliers vetted?

All our registered tradesmen not only have to abide by the 'Supplier Performance Charter' but they also have to provide us with customer references before we will register them on the site for inclusion in our list of bonafide tradespeople.

Q: What is certass

A: Certass which stands for certification and self assessment, was formed several years ago and was one of the original Quality Mark certification bodies. It is therefore a natural progression for Certass to move into the self assessment market.The Statutory Instrument for Certass approval was made on 9th March 2006 and was laid before Parliament on 15th March 2006. The approval came into force on 6th April 2006 and has now been published by HMSO as Statutory Instrument 2006 No. 652.

Q: Where do you get references for trade professionals?

A: From people like you. To become a registered 'supplier' trade professionals must allow us to vet them and take the names of customers they have done work for. We then check these out independently. When contractors become registered to this service, their performance is regularly appraised by their new customers, reporting back to us. The suppliers are also randomly checked to make sure they are upholding the 'Supplier Performance Charter'.

Q: When will the tradesmen I have selected contact me

A: Once our customer care team have acknowledged receipt of your request, the tradesmen will contact you within 48hrs, the customer care team will contact you shortly after this period to make sure the trademen have been in touch and dealt with your enquiry courtesley and efficiently. To find out more please click here

Q: How do I know that I'm getting good value?

A: Every tradesman has made a simple commitment - to ensure that you get good quality work at a fair price. You'll receive 'like minded' quotes from local tradesmen who know that they are competing with other local companies for your business.

Q: What is Fensa?

A: Stands for the Fenestration Self-Assessment Scheme. It has been set up by the Glass and Glazing Federation (GGF), at the request of the Office of the Deputy Prime Minister in response to the current Building Regulations for England and Wales.

All replacement glazing in homes comes within the scope of the Building Regulations. Anyone who installs replacement windows or doors has to comply with current thermal performance standards.

Benefits

  • You want the best possible value for money
  • All our tradesmen work to our Supplier Performance charter
  • You want to be able to check referrals
  • You want them to turn up on time
  • You want a written quotation
  • You want advice about your project
  • You want advice about legal requirements
  • You want complete peace of mind, after all it's your money you are spending

Trusted Local Suppliers have done the hard work for you, we have selected local suppliers, all with referrals, who work in your area and who will give you all of the above. All you have to do is click on one of the tabs above and follow the instructions under the main image. We will do the rest.

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